Why? How do you get to know someone (let alone yourself) until you experience a little tension with them? As a result, conflict should be embraced and dealt with – not just to resolve a possible problem-or to detect an opportunity – but as a moment to learn about your leadership maturity as you lead others through adverse circumstances.
Many people head in the opposite direction when they spot conflict in the workplace. But if you’re a manager that’s a mistake. Conflict can be healthy or unhealthy, but either way, work on it.
Conflicts are inevitable in a person’s day-to-day life. And when they happen, the idea is not to try to prevent them but rather to resolve and manage them in an effective manner. When people use the appropriate tools of resolution to address issues, they will be able to keep their differences from rising to major problems.
4 Ways To Effectively Manage Conflict
BE A PACIFYING AGENT
Regardless of whether you are being a sounding board for a friend or you are dealing with your conflict, your response to the conflict can escalate or decrease the intensity of the problem. To be calming, provide an objective or neutral point of view. Help plan how you are going to work with the other party to achieve resolution.
- KNOW YOUR BOUNDARIES
Conflict can become something much more complicated and unmanageable if you don’t know the limitations and boundaries of your employees. Everyone deals with conflict differently, so you must know the risks and rewards of conflict resolution within the boundaries of each of your employees.
Help others know when they tend to cross the line through careful observation; identify behavioral tendencies that seem to trigger certain attitudes, provoke mindset shifts, or demonstrate a lack of self-awareness
3.LET INDIVIDUAL EXPRESS THERE FEELING
Some feelings of anger and/or hurt usually accompany conflict situations. Before any kind of problem-solving can take place, these emotions should be expressed and acknowledged.
- RESPECT DIFFERENCES
Rather than impose your influence, hierarchy, or rank – respect the unique differences in people and learn to see things from differing points of view so you can better understand how to avoid conflict in the future. Conflict resolution is rarely black and white. There are more and more grey areas these days as the workplace becomes more generationally and culturally diverse than ever before.
The conflict between individuals at work can occur in many different ways.
A work issue, like poor attendance or timekeeping, can cause conflict. Conflict can also stem from a disagreement between people.
It can occur across a wide spectrum of behavior, ranging from a personality clash to more serious types of unfair treatment – like bullying and harassment.
It can be obvious – like a heated argument – or less visible – like excluding someone from a work social event.
Leaders must act responsibly to be respected. Leadership is not a popularity contest; it is a serious responsibility that primarily involves developing and guiding the full potential in people, teams, and the organization at-large.
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